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Our Office Locations
Vado Central Office
579 Vado Road
Vado, NM 88072
Phone: 575-233-5742
Fax: 575-233-3961
Office Hours: 8:00 – 5:00 M – F
There is no Payment drop-box at this location
The Mesquite office is now equipped to accept credit card payments (Visa, Mastercard & Discover). Because we are a political subdivision of the State of NM, we are required to charge a convenience fee to recover our costs for providing this service. The fee is $2.00 per transaction. If usage warrants, this service may be extended to our other offices.
579 Vado Dr – Google Maps
East Mesa Office
9774 Butterfield Blvd.
Butterfield Park, NM 88011
Phone: 575-233-5742 x 1022
Fax: 575-373-0313
Office Hours: Wednesdays 10:00 a.m. – 3:00 p.m.
Payment drop-box is on the front of the building. Payments are picked up by 2:00 p.m. in order to beat the 3:00 p.m. deadline
Vado Drop Box
This office in not open to customers. A Payment drop-box is behind the mailboxes near the northeast corner of the building. Payments are picked up by 2:00 p.m. in order to beat the 3:00 p.m. deadline.
325 Holguin Rd.
Vado, NM 88072
Board of Directors meetings are held at our Vado office periodically.
Rincon Office
2227 Rincon Road, Rincon, NM 87940
Office hours are: Tuesday and Thursday 10:00 a.m. to 3:00 p.m.
LRGPWWA TO PARTICIPATE IN LOW-INCOME HOUSEHOLD WATER/WASTEWATER BILL ASSISTANCE PROGRAM
This program, administered by New Mexico Human Services Department Income Support Division will pay customer bills directly to the utility (LRGPWWA) up to a maximum of $1,500, but the application will have to be submitted by the customer.
The LRGPWWA is applying to be part of this program, and once we are set up and the program is ready to begin accepting applications, we will provide you with information and assistance to apply. We will update this notice as more information becomes available.
Payment Options
- PLEASE NOTE that payments received in our offices after 3:00 p.m. will be posted to your account the following day. For complete information about billing cycles, due dates & deadlines see that section below.
- Pay in person at any of our offices during regular business hours by cash, check or money order. See the section above for office locations, directions, etc.
- Payment Drop Boxes are available at each of our offices for checks or money orders (NO CASH, PLEASE!). Boxes are checked daily. See the section above for office locations, directions, drop box locations, etc.
- Credit & debit cards are accepted at our Vado Office (579 Vado Road, Vado) in person or by phone during office hours. There is a $2.00 per transaction fee, and multiple accounts can be combined in one transaction. We are no longer able to accept American Express.
- Pay online from the link at the Payment Option page on this website. There is a $1.25 fee per transaction, and multiple accounts can be paid with one payment transaction.
- You can also view your bill and account information, sign up for automatic bank drafts and/or e-billing at our online payment site after setting up an account.
- Beginning 5/11/20, the online payment site will begin automatically sending “New Balance” and “Past Due” emails to those who have an email address on file in the online payment site or in our Utility Billing software. The emails will have an Unsubscribe button if you do not want to continue to receive this information.
- You can use the Quick Pay feature at our online payment site without setting up an account. You’ll need your account number and last payment amount.
- IMPORTANT NOTE: If you pay online from your bank’s website or another online payment site, be aware that they will be mailing us a check, and you need to allow several days for it to arrive at our office
- VERY IMPORTANT NOTE: 3rd-party payment companies often try to make it appear that they are partners assisting with your payment processing to us. These companies are NOT affiliated with the Lower Rio Grande Public Water Works Authority. They may charge extra fees, and payments from these 3rd parties are sent by mail and might be remitted to us late, resulting in late payment penalties on your account.
- Pay by Automated Phone System by calling 1-888-565-3141 and using the automated system available 24/7. There is a $1.25 per transaction fee, and each account is a separate transaction. Important Note – If your address number contains a Space Number or Letter (for example ” 1210-A Main St.”), please contact our Office at 575-233-5742 before trying to pay via our Automated Phone System. Our Office staff will set up your account for you to access by the Automated Phone System. NEW PAYMENT OPTION – Pay by Text – Call the phone system and make at least one successful phone payment, then you can enroll in the Service. Instructions can be downloaded here Pay by Text – Instructions 2-5-21
- Delinquent fees (Past due amounts) will apply if not paid by 15th or next business day (if the 15th falls on a Holiday or weekend)
- After hours fee will apply if calling outside of business hours (M-F 8:00 – 5:00)
- Drop boxes payments are picked up/checked before 2:00p.m.
- Pay by mail by check or money order (NO CASH, PLEASE!):
- Lower Rio Grande PWWA
PO Box 2646
Anthony, NM 88021
Please be aware that this is a Tyler Technologies website, and online payment processing is handled by a third party provider. The Lower Rio Grande Public Water Works Authority does not collect, store, maintain or secure data from this website.
If you experience any issues with the payment system, please contact us and we will process your payment at our offices. If your service has been turned off and you paid the balance due online, please call the office to get your service turned back on.
As of 5/11/20, the online payment site will automatically send “New Balance” and “Past Due” emails to those who have an email address on file in the online payment site or in our Utility Billing software. The emails will have an Unsubscribe button if you do not want to continue to receive this information, and you can subscribe or unsubscribe from your online payment account.
We are now accepting American Express Credit Card payments.
Billing Cycles, Deadlines and Information
This schedule reflects the fact that payments received after 3:00 p.m. will be posted the next day.
All Communities Served by the Lower Rio Grande Water Works Authority:
- Billing Date: 1st of the month
- Due Date: 25th of the month
- Late Penalty: 3 p.m 25th of the month (15% of overdue amount)
- Delinquency Deadline: (Past due amounts) 3 p.m. on the 15th of the next month ($50 delinquency fee)
Bills can be paid by check or money order at the payment drop-boxes at our office locations (see our contact us page for our office locations). Please do NOT send cash in the mail or leave cash payments in the drop-boxes. If you are trying to meet the disconnect deadline, please pay at one of our offices to ensure your account is credited in time.
