Customer Service & Billing Information
NOTICE – COVID-19 RESPONSE
In accordance with NM Dept. of Public Health Emergency Order dated March 24, 2020, ALL Lower Rio Grande Public Water Works Authority offices are closed to the public except by appointment from March 26 to April 30, 2020. If you need to set up an appointment, call us at 575-233-5742 extension 1000 and leave a message. This could be extended, subject to further orders from the NM DOH. We urge our customers to utilize our online bill pay, automated telephone bill pay, or the payment drop boxes located at each office. We also urge you to follow NM Department of Health “Stay At Home” guidance to protect yourself and your loved ones.
From the EPA’s website on COVID-19 and Drinking Water & Wastewater:
“Coronavirus and Drinking Water and Wastewater
There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. EPA also encourages the public to help keep household plumbing and our nation’s water infrastructure operating properly by only flushing toilet paper. Disinfecting wipes and other items should be disposed of in the trash, not the toilet.“