Customer Service - LRG Public Water Works Authority

Customer Service & Billing Information

Meet our Team

Christina Carbajal

Customer Service/Billing Specialist

Terry Valois

Customer Service Specialist

Lupita Estrada

Billing/Collections Clerk

Alma Esquivel

Billing/Collections Clerk

Carole D Bouchard

Rincon Water/Waste Water Operator/Clerk

Connie Garcilazo

Human Resources/Payroll Specialist

Our customers are our number one priority.

Contact our friendly customer service department for inquiries regarding your service, billing, and rights and responsibilities as a customer. We welcome you to share your customer experience feedback with us so we can continue to improve our services.

Please contact us direct via email, or you may use the form below. Please note the correct phone number before placing your call. Do not call the emergency number for account information, billing or general customer service requests.

Inquiries via Email: info@lrgauthority.org or use the Contact Us form below.
NON-Emergency Number: 575-233-5742
EMERGENCY* Number: 575-621-6777

*Emergency phone number is ONLY for emergency calls after business hours.

View Our Documents

If you are looking for resources such as governance documents, policies, forms and rate schedules please click this link.

Payment Options

Bill Pay Assistance

The Low Income Household Water Assistance Program (LIHWAP) provides one-time payments up to $1500 to low-income households that are eligible for assistance. Apply online at https://www.yes.state.nm.us/yesnm/home/index or in-person at the Dona Ana County Government Center. For more Information call Dona Ana County Utilities at (575) 647-7142

Financial Assistance for Water & Sewer Hook-Up

Those needing assistance with connection fees for water or sewer service may contact:

USDA Rural Development
Single Family Housing
306C Water & Wastewater Program

Jeannette Castillo at 575.522.8775 x 140 or
Jaclyn Leyva at 575.522.8775 x 122

Application: 306C 2023 app pkg

2510 N Telshor, Las Cruces 88011

Please click a topic toggle to view expanded information per topic.

Our Office Locations

Vado Office, 579 Vado Road, Vado, NM 88072

579 Vado Road
Vado, NM 88072

Office Hours: 8:00 – 5:00 M – F

The Vado office is now equipped to accept credit card payments (Visa, Mastercard & Discover). Because we are a political subdivision of the State of NM, we are required to charge a convenience fee to recover our costs for providing this service. The fee is $2.00 per transaction. If usage warrants, this service may be extended to our other offices.

Payment drop-box will be coming soon.

East Mesa Office, 9774 Butterfield Blvd, Butterfield, NM 88011

9774 Butterfield Blvd.
Butterfield Park, NM 88011

Office Hours: 10:00 – 3:00 Wednesdays Only until further notice

Payment drop-box is on the front of the building.

Rincon Office, 2227 Rincon Road, Rincon, NM 87940

2227 Rincon Road
Rincon, NM 87940

Office Hours: Tuesday and Thursday 10:00 a.m. to 3:00 p.m.

DROP BOX at Vado Tank Site, 325 Holguin Road, Vado, NM 88072

325 Holguin Rd.
Vado, NM 88072

A Payment drop-box is behind the mailboxes near the northeast corner of the building.

How to Provide Feedback

If you have feedback with respect to the customer service provided by our staff, please follow this procedure:

For a complaint, Customer should write down the location, date and time the incident occurred. All phone calls and customer interactions at pay windows are recorded, so this information will assist in investigating the complaint. Customer may remain anonymous if desired.

Contact the LRGPWWA General Manager, Martin Lopez. This may be done by two methods:

Send an email to: martin.lopez@lrgauthority.org
Via phone call to: 575-233-5742 x 1004

If your feedback concerns the General Manager please contact the Board Chair. This may be done by:

Emailing the board at: board@lrgauthority.org
Or mail to:
LRGPWWA Board Chair
325 Holguin Rd.
Vado, NM 88072

Our centralized telephone system is now in place. You may reach our offices by:

South of Las Cruces: 575-233-LRGA (5742)
East Mesa: 575-233-LRGA (5742) x 1022

To see information about specific offices, please review our location grid found below.

The remittance address for utility bill payments for all LRGPWWA customers:

Lower Rio Grande PWWA
PO Box 2646
Anthony, NM 88021

All other inquiries may be addressed to:

Lower Rio Grande Public Water Works Authority
325 Holguin Road
Vado, New Mexico 88072

Our EMERGENCY AFTER-HOURS telephone number is: 575-621-6777

This number is ONLY for emergency calls after regular business hours.
During business hours, please call the office number: 575-233-5742.

Contact Us

Please select a department from the list below.

Billing / Payments Inquiry

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New Service Inquiry

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Maintenance Inquiry

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Project Inquiries / Issues

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Other / General Inquiries

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