Customer Service & Billing Information
Meet our Team
Carole D Bouchard
Our customers are our number one priority.
Contact our friendly customer service department for inquiries regarding your service, billing, and rights and responsibilities as a customer. We welcome you to share your customer experience feedback with us so we can continue to improve our services.
Please contact us direct via email, or you may use the form below. Please note the correct phone number before placing your call. Do not call the emergency number for account information, billing or general customer service requests.
Inquiries via Email: email@example.com or use the Contact Us form below.
NON-Emergency Number: 575-233-5742
EMERGENCY* Number: 575-621-6777
*Emergency phone number is ONLY for emergency calls after business hours.
View Our Documents
If you are looking for resources such as governance documents, policies, forms and rate schedules please click this link.
NOTICE – COVID-19 RESPONSE
In accordance with NM Dept. of Public Health Emergency Order dated March 24, 2020 and subsequent updates, Lower Rio Grande Public Water Works Authority offices are following State guidance for social distancing, mask wearing, and cleaning surfaces. We urge our customers to utilize our online bill pay, automated telephone bill pay, or the payment drop boxes located at each office. We also urge you to follow NM Department of Health “Stay At Home” guidance to protect yourself and your loved ones.
From the EPA’s website on COVID-19 and Drinking Water & Wastewater:
“Coronavirus and Drinking Water and Wastewater
There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. EPA also encourages the public to help keep household plumbing and our nation’s water infrastructure operating properly by only flushing toilet paper. Disinfecting wipes and other items should be disposed of in the trash, not the toilet.“
Bill Pay Assistance
The Low Income Household Water Assistance Program (LIHWAP) provides one-time payments up to $1500 to low-income households that are eligible for assistance. Apply online at https://www.yes.state.nm.us/yesnm/home/index or in-person at the Dona Ana County Government Center. For more Information call Dona Ana County Utilities at (575) 647-7142
Financial Assistance for Water & Sewer Hook-Up
Those needing assistance with connection fees for water or sewer service may contact:
USDA Rural Development
Single Family Housing
306C Water & Wastewater Program
Jeannette Castillo at 575.522.8775 x 140 or
Jaclyn Leyva at 575.522.8775 x 122
Application: 306C 2023 app pkg
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Our Office Locations
215 Bryant Street
Mesquite, NM 88048
Office Hours: 8:00 – 5:00 M – F
The Mesquite office is now equipped to accept credit card payments (Visa, Mastercard & Discover). Because we are a political subdivision of the State of NM, we are required to charge a convenience fee to recover our costs for providing this service. The fee is $2.00 per transaction. If usage warrants, this service may be extended to our other offices.
Payment drop-box is located near the gate.
East Mesa Office
9774 Butterfield Blvd.
Butterfield Park, NM 88011
Phone: 575-233-5742 x 1022
Office Hours: 10:00 – 3:00 Wednesdays Only until further notice
Payment drop-box is on the front of the building.
Berino Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION
1150 Berino Rd.
Berino, NM 88048
Phone: 575-233-5742 x 1015
Office Hours: Closed to the Public
The Berino office is closed, customers will be served by the Mesquite office.
Payment drop-box is located next to the front gate.
La Mesa Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION
521 St. Valentine
La Mesa, NM 88044
Phone: 575-233-5742 x 1008
Office Hours: Closed for payments
Our Operations Staff is housed here.
Payment drop-box is located next to the gate.
Vado Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION
325 Holguin Rd.
Vado, NM 88072
Board of Directors meetings are held at our Vado office periodically, payments are not accepted at this office.
A Payment drop-box is behind the mailboxes near the northeast corner of the building.
Desert Sands Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION
59 Links Rd.
Anthony, NM 88021
Phone: 575-233-5742 x 1018 x 1021
not open to the public
Desert Sands is now our Project Center.
Payment drop-box is next to the gate across the driveway entrance. Please do not use the drop slot on the side of the building.
How to Provide Feedback
If you have feedback with respect to the customer service provided by our staff, please follow this procedure:
For a complaint, Customer should write down the location, date and time the incident occurred. All phone calls and customer interactions at pay windows are recorded, so this information will assist in investigating the complaint. Customer may remain anonymous if desired.
Contact the LRGPWWA General Manager, Martin Lopez. This may be done by two methods:
- Send an email to: firstname.lastname@example.org
- Via phone call to: 575-233-5742 x 1004
If your feedback concerns the General Manager please contact the Board Chair. This may be done by:
- Emailing the board at: email@example.com
- Or mail to:
LRGPWWA Board Chair
325 Holguin Rd.
Vado, NM 88072
Our centralized telephone system is now in place. You may reach our offices by:
South of Las Cruces: 575-233-LRGA (5742)
East Mesa: 575-233-LRGA (5742) x 1022
To see information about specific offices, please review our location grid found below.
The remittance address for utility bill payments for all LRGPWWA customers:
Lower Rio Grande PWWA
PO Box 2646
Anthony, NM 88021
All other inquiries may be addressed to:
Lower Rio Grande Public Water Works Authority
325 Holguin Road
Vado, New Mexico 88072
Our EMERGENCY AFTER-HOURS telephone number is: 575-621-6777
This number is ONLY for emergency calls after regular business hours.
During business hours, please call the office number: 575-233-5742.
Please select a department from the list below.
Billing / Payments Inquiry
New Service Inquiry
Project Inquiries / Issues
Other / General Inquiries