Customer Service & Billing Information

Meet our Team

Christina Carbajal

Customer Service/Billing Specialist

Terry Valois

Customer Service Specialist

Lupita Estrada

Billing/Collections Clerk

Alma Esquivel

Billing/Collections Clerk

Carole D Bouchard

Rincon Water/Waste Water Operator/Clerk

Connie Garcilazo

Human Resources/Payroll Specialist

Our customers are our number one priority.

Contact our friendly customer service department for inquiries regarding your service, billing, and rights and responsibilities as a customer. We welcome you to share your customer experience feedback with us so we can continue to improve our services.

Please contact us direct via email, or you may use the form below. Please note the correct phone number before placing your call. Do not call the emergency number for account information, billing or general customer service requests.

Inquiries via Email: info@lrgauthority.org or use the Contact Us form below.
NON-Emergency Number: 575-233-5742
EMERGENCY* Number: 575-621-6777

*Emergency phone number is ONLY for emergency calls after business hours.

View Our Documents

If you are looking for resources such as governance documents, policies, forms and rate schedules please click this link.

Payment Options

NOTICE – COVID-19 RESPONSE

In accordance with NM Dept. of Public Health Emergency Order dated March 24, 2020 and subsequent updates, Lower Rio Grande Public Water Works Authority offices are following State guidance for social distancing, mask wearing, and cleaning surfaces. We urge our customers to utilize our online bill pay, automated telephone bill pay, or the payment drop boxes located at each office. We also urge you to follow NM Department of Health “Stay At Home” guidance to protect yourself and your loved ones.

From the EPA’s website on COVID-19 and Drinking Water & Wastewater:

“Coronavirus and Drinking Water and Wastewater

There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. EPA also encourages the public to help keep household plumbing and our nation’s water infrastructure operating properly by only flushing toilet paper. Disinfecting wipes and other items should be disposed of in the trash, not the toilet.“

Bill Pay Assistance

The Low Income Household Water Assistance Program (LIHWAP) provides one-time payments up to $1500 to low-income households that are eligible for assistance. Apply online at https://www.yes.state.nm.us/yesnm/home/index or in-person at the Dona Ana County Government Center. For more Information call Dona Ana County Utilities at (575) 647-7142

Financial Assistance for Water & Sewer Hook-Up

Those needing assistance with connection fees for water or sewer service may contact:

USDA Rural Development
Single Family Housing
306C Water & Wastewater Program

Jeannette Castillo at 575.522.8775 x 140 or
Jaclyn Leyva at 575.522.8775 x 122

Application: 306C 2023 app pkg

2510 N Telshor, Las Cruces 88011

Please click a topic toggle to view expanded information per topic.

Our Office Locations

Mesquite Office

215 Bryant Street
Mesquite, NM 88048

Office Hours: 8:00 – 5:00 M – F

The Mesquite office is now equipped to accept credit card payments (Visa, Mastercard & Discover). Because we are a political subdivision of the State of NM, we are required to charge a convenience fee to recover our costs for providing this service. The fee is $2.00 per transaction. If usage warrants, this service may be extended to our other offices.

Payment drop-box is located near the gate.

East Mesa Office

9774 Butterfield Blvd.
Butterfield Park, NM 88011

Office Hours: 10:00 – 3:00 Wednesdays Only until further notice

Payment drop-box is on the front of the building.

Berino Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION

1150 Berino Rd.
Berino, NM 88048

Office Hours: Closed to the Public

The Berino office is closed, customers will be served by the Mesquite office.

Payment drop-box is located next to the front gate.

La Mesa Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION

521 St. Valentine
La Mesa, NM 88044

Office Hours: Closed for payments

Our Operations Staff is housed here.

Payment drop-box is located next to the gate.

Vado Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION

325 Holguin Rd.
Vado, NM 88072

Board of Directors meetings are held at our Vado office periodically, payments are not accepted at this office.

A Payment drop-box is behind the mailboxes near the northeast corner of the building.

Desert Sands Office - ONLY DROP-BOX AVAILABLE AT THIS LOCATION

59 Links Rd.
Anthony, NM 88021

not open to the public

Desert Sands is now our Project Center.

Payment drop-box is next to the gate across the driveway entrance. Please do not use the drop slot on the side of the building.

Rincon Office

2227 Rincon Road
Rincon, NM 87940

Office Hours: Monday-Wednesday-Friday 10:00 a.m. to 3:00 p.m.

How to Provide Feedback

If you have feedback with respect to the customer service provided by our staff, please follow this procedure:

For a complaint, Customer should write down the location, date and time the incident occurred. All phone calls and customer interactions at pay windows are recorded, so this information will assist in investigating the complaint. Customer may remain anonymous if desired.

Contact the LRGPWWA General Manager, Martin Lopez. This may be done by two methods:

Send an email to: martin.lopez@lrgauthority.org
Via phone call to: 575-233-5742 x 1004

If your feedback concerns the General Manager please contact the Board Chair. This may be done by:

Emailing the board at: board@lrgauthority.org
Or mail to:
LRGPWWA Board Chair
325 Holguin Rd.
Vado, NM 88072

Our centralized telephone system is now in place. You may reach our offices by:

South of Las Cruces: 575-233-LRGA (5742)
East Mesa: 575-233-LRGA (5742) x 1022

To see information about specific offices, please review our location grid found below.

The remittance address for utility bill payments for all LRGPWWA customers:

Lower Rio Grande PWWA
PO Box 2646
Anthony, NM 88021

All other inquiries may be addressed to:

Lower Rio Grande Public Water Works Authority
325 Holguin Road
Vado, New Mexico 88072

Our EMERGENCY AFTER-HOURS telephone number is: 575-621-6777

This number is ONLY for emergency calls after regular business hours.
During business hours, please call the office number: 575-233-5742.

Contact Us

Please select a department from the list below.

Billing / Payments Inquiry

Name*
First Last
Account #
Phone*
Email*
Service Address*
Street Address Address Line 2 City State ZIP Code
Please describe the billing or payment issues you are experiencing.*
CAPTCHA
Phone
This field is for validation purposes and should be left unchanged.

New Service Inquiry

Name*
First Last
Phone*
Email*
Physical Address
Street Address Address Line 2 City State ZIP Code
What is the best time for us to contact you between 8 A.M. - 5 P.M. MST?*
Please review our Documents page for required New Service forms.
CAPTCHA
Email
This field is for validation purposes and should be left unchanged.

Maintenance Inquiry

Name*
First Last
Account #
Phone
Email*
Service Address*
Street Address Address Line 2 City State ZIP Code
Please describe your maintenance/repair request.*
CAPTCHA
Name
This field is for validation purposes and should be left unchanged.

Project Inquiries / Issues

Name*
First Last
Phone
Email*
Please describe the nature of your inquiry. If you are reporting an issue regarding construction, please note the location in your message.*
CAPTCHA
Name
This field is for validation purposes and should be left unchanged.

Vendor Inquiries

Name*
First Last
Company Name*
Account #
Email*
Phone*
Please describe your vendor inquiry with as much detail as possible.
CAPTCHA
Phone
This field is for validation purposes and should be left unchanged.

Other / General Inquiries

Name*
First Last
Phone
Email*
Please describe the nature of your inquiry. The more detail, the better we can assist you.*
CAPTCHA
Comments
This field is for validation purposes and should be left unchanged.