For Customer Service issues including Payment Plans, Leak adjustments, etc., contact  one of our Customer Service Specialists:

  Connie Garcilazo

  575-233-5742 ext 1003

OR

  Christina Gallegos

  575-233-5742 ext 1002

Financial Assistance for Water & Sewer Hook-up

Those needing assistance with connection fees for water or sewer service can contact

USDA Rural Development - Single Family Housing
306C Water & Wastewater Program
760 Stern Dr
Las Cruces, NM  88005
Patricia Villalobos, Loan Specialist
575-522-8775 ext. 4
2510 N Telshor, Las Cruces
Membership Information

The Lower Rio Grande Public Water Works Authority is a member-owned community water system and a political subdivision of the State of New Mexico.

In order to become a Member, a person must own property within the Authority's Service Area and receive service from us.  Membership applications and many other documents, policies and forms are available to download here on the Documents page, including information and forms for arranging for service for renters.

The Authority is governed by a seven-member Board of Directors elected by the Members by districts.  See the Board of Directors page for more information. 

It is important for Members to keep their contact and property information up to date in our files.  Please let us know if you transfer property ownership and bring in a copy of the current deed.
Customer Service Staff
 
In our Mesquite office, above, L to R: Christina Gallegos, Connie Garcilazo, Delmy Garcia, Benita Evaro and Terry Valois. In our East Mesa office: Mary Berry. To the left, in our Berino office: Yessenia Carrillo and, not shown, in our La Mesa office: Angie Meza.

Billing Cycles

&

Deadlines

 

This schedule reflects the fact that payments received after 3:00 p.m. will be posted the next day

 
 All Communities Served by the Lower Rio 
       Grande Water Works Authority:

Billing Date:   1st of the month

Due Date:       25th of the month

Late Penalty: 3 p.m 25th of the month

                      (15% of overdue amount)

Delinquency Deadline: 3 p.m. on the 15th of the next month ($50 delinquency fee)

Payment Options

Customers in the South Valley may pay their utility bills at any of our South Valley offices or may remit their bill to the following address:

     Lower Rio Grande PWWA     
     PO Box 2646     
     Anthony NM 88021

Customers on the East Mesa may pay their utility bills at East Mesa office or may remit their bill to the above address
 
Bills can be paid by cash, check or money order at our office locations (office addresses and directions are below) during business hours. Credit or debit cards are accepted at our Mesquite office. The fee is $2.00 per transaction. To make a credit card payment by phone please call  575-233-5742, ext. 1000 or ext. 1001
 
See the column at the right for online credit card payment information. Payments made at our online payment site are immediately credited to your account and funds are paid to us electronically. If you pay online from your bank's website or another online payment site, be aware that they will be mailing us a check and allow several days for that.
 
Bills can be paid by check or money order at the payment drop-boxes at our office locations (see directions below). Please do NOT send cash in the mail or leave cash payments in the drop-boxes. If you are trying to meet the disconnect deadline, please pay at one of our offices to ensure your account is credited in time.

Payments received after 3:00 p.m. will be posted the next day.
       LRGPWWA Notice - How to make a customer complaint

If you have a complaint with respect to the customer service provided by our staff, please follow this procedure:

1.      1.   Customer should write down the location, date and time the incident occurred.  All phone calls and customer interactions at pay windows are recorded, so this information will assist in investigating the complaint.  Customer may remain anonymous if desired.

 

2.  Contact the LRGPWWA General Manager, Martin Lopez this may be done by:


      A.      Via email to address:   martin.lopez@lrgauthority.org
      B.    Via phone call to:  575-233-5742 extension 1004

     Aviso de LRGPWWA - Cómo

   presentar una queja de cliente


Si tiene alguna queja con respecto al servicio de atención al cliente proporcionado por nuestro personal, siga este procedimiento:

 

1.      El cliente debe anotar la ubicación, fecha y hora en que ocurrió el incidente,  Todas las llamadas  

telefónicas y las interacciónes con el cliente en las ventanas de pago se registran, por lo que esta información ayudará a investigar la queja.El cliente puede permanecer anónimo si lo desea.

 

2.       Póngase en contacto con el Gerente General de LRGPWWA, Martin Lopez esto puede hacerse por:

 

A. Correo electrónico a la dirección: martin.lopez@lrgauthority.org
B. Llamada telefónica a: 575-233-5742 extensión 1004
Mesquite Office
215 Bryant Street, Mesquite NM
Fax 575-233-3961
575-233-5742
8:00–5:00 Monday thru Friday  
 
The Mesquite office is now equipped to accept credit card payments (Visa, Mastercard & Discover).  Because we are a political subdivision of the State of NM, we are required to charge a convenience fee to recover our costs for providing this service.  The fee is $2.00 per transaction.  If usage warrants, this service may be extended to our other offices.

Payment drop-box is located near the gate.
East Mesa Office

9774 Butterfield Blvd

Butterfield Park, NM

Fax 575-373-0313

575-233-5742 ext. 1022

Monday, Wednesday, Friday

10:00 am-3:00 pm

 

Payment drop-box is on the front of the building.
Berino Office
1150 Berino Road
Berino NM
Fax: 575-882-4813
575-233-5742, ext. 1015
 
Monday, Wednesday, Friday
8:00 am–4:00 p.m.
Payment drop-box is located next to the front gate.
La Mesa Office
521 St. Valentine
La Mesa, NM
Fax: 575-233-0050
575-233-5742, ext. 1008
 
Monday, Wednesday, Friday
10:00 a.m.–3:00 p.m.
 
La Mesa area customers may also pay at any of our other South Valley offices.
 
Construction of this office has been completed and our Operations Staff is housed here.   

Payment drop-box is located next to the gate.
Vado Office
325 Holguin Road, Vado NM

Board of Directors meetings are held at our Vado office periodically but payments are not accepted at this office.

A Payment drop-box is behind the mailboxes near the northeast corner of the building.
Desert Sands
59 Links Road, Anthony NM
Fax 575-882-0314
575-233-5742, ext. 1018 and ext. 1021
not open to the public

Desert Sands is now our Project Center.

Payment drop-box is next to the gate across the driveway entrance. Please do not use the drop slot on the side of the building.
Our offices will be closed on Friday, November 10th for Veterans Day and on Thursday & Friday, November 23rd & 24th for Thanksgiving.
Online Bill Pay
 
The link below will take you to OUR payment site at municipalonlinepayments.com.
Do not be mislead by other online payment serrvice sites such as doxo.com.  If you pay at our site, your payment will be immediately credited to your account.  If you pay from any other online site, including your bank it will take however many days they take to process and mail a check plus the time it takes in the mail.  We have no affiliation with any other online payment site except the one at this link:



Our Online payment transaction fee is $1.25per transaction. You will need your  account number and amount of your last payment in order to set up a new account.  Call our Mesquite Office at 575-233-5742 if you need assistance or to report any glitches.

Here is a link to the Better Business Bureau's information about doxo.com.
Fraud Alert - Brazito Area

We have been informed by several residents in Brazito that a woman has approached them to collect money and paperwork for the sewer project.  This person is NOT affiliated with the LRGPWWA in any way.  If you are approached by the person, please call the Dona Ana County Sheriff's Department at 575-526-0795, and please contact our office at 575-233-5742 and let us know.
Email Scam Alert

The City of Las Cruces is warning residents about an email scam where utility customers are contacted by email requesting payment of their bills.  If you receive such an email, please be aware that we do not ever send you emails requesting bill payment.
 Water Outages
See the Projects & Planning Page for information about water outages.
We will do our best to let LRGPWWA customers/members know about any planned water outages. 


Office Hours:
Beginning January 2, 2014 the office hours of our La Mesa and East Mesa offices will be Monday, Wednesday & Friday, 10 am to 3 pm. 

 The office hours of our Berino office will be Monday, Wednesday & Friday, 8 am to 4 pm. 

The hours at our Mesquite office will remain Monday-Friday, 8 am to 5 pm.